Privacy Policy

Last updated: May 2026

The Clip ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the South African Protection of Personal Information Act (POPIA).

1. What we collect

Contact details: name, email address, phone number, delivery address.
Order information: items purchased, order value, payment status.
Account information: login credentials (passwords are hashed and never stored in plain text).
Technical data: IP address, browser type, pages visited (used for site analytics and security).

2. How we use your information

To process and deliver your orders.
To send order confirmations, shipping updates and customer-service replies.
To improve our website, products and service.
To send marketing emails — only if you have opted in. You can unsubscribe at any time.

3. Sharing your information

We do not sell your data. We share only what is necessary with:

Couriers, to deliver your order.
Payment processors, to take payment securely.
Service providers (hosting, email, analytics) bound by confidentiality.
Authorities, where required by law.

4. Data security

We use industry-standard encryption (HTTPS) and access controls. Payment information is processed by PCI-DSS-compliant gateways — we never store full card numbers on our servers.

5. Your rights

Under POPIA you have the right to access, correct or delete your personal information, and to object to direct marketing. Email hello@theclip.co.za to exercise these rights.

6. Cookies

We use essential cookies to keep you logged in and to remember your cart, and analytics cookies to understand site usage. You can disable cookies in your browser, but parts of the site may not work properly.

7. Contact

Questions about this policy? Email hello@theclip.co.za.